Frequently Asked Questions

Yes, you’ll need to use the customer portal once, to securely upload your credit card information before your first service. After that, you don’t have to use the portal unless you want to. Many customers still find it helpful because it lets you easily view your service and payment history, update your information, adjust your service frequency, or pause service whenever you need.

Yes, all services are prepaid and require a credit or debit card on file. For security, we only ever see the last four digits of your card number. Billing is handled automatically through our secure payment processor, and you can update your card anytime through the customer portal.

We don’t schedule exact arrival times, but we do send an "We’ll be there in XX minutes" notification as soon as we finish the yard before yours. Depending on how far away that property is, arrival is typically 10–30 minutes after that message. While we do our best to accommodate scheduling preferences, our routing software creates the most efficient route for the day so we can keep costs low and service running smoothly for everyone.

We always double-bag the waste for cleanliness and odor control, then place it in your outdoor trash can. This keeps everything sanitary and ensures it’s disposed of properly on your regular trash day. If you prefer an alternative placement, just let us know and we’ll be happy to accommodate it whenever possible.

Yes! We offer an optional yard deodorizing service to help keep your outdoor space smelling fresh. You can choose a deodorizing schedule that’s different from your poop pickup schedule. For example, if you have weekly poop pickup, you can choose weekly, biweekly, or monthly deodorizing, whatever works best for you. Just let us know your preference and we’ll handle the rest.

If we arrive and can’t safely access your yard — whether the gate is locked or a protective/unknown-aggressive dog is present — we’ll try to contact you right away. If the yard can’t be made accessible within a reasonable amount of time, we’ll need to skip your service for that week. Because our routes are tightly scheduled, we’re not able to return later in the day, so it’s important that the yard is accessible and safe at the time of service.

If we ever miss your service due to weather or a staffing issue, we’ll either return the next day or apply a credit to your next month’s invoice, whichever makes the most sense for that week’s schedule. If we’re unable to service your yard because it was inaccessible (for example, a locked gate or an aggressive/protective dog in the yard), we’re not able to make up the visit or issue a credit. Since that service slot was reserved for your home, the visit still counts for that week. Our goal is always to provide reliable, consistent service, and we’ll keep you informed anytime a delay or change is necessary.

Our service schedule may change during major holidays. We will communicate any changes to your pickup day via text or email well in advance.

We take cleanliness seriously. All tools and equipment are sanitized between every yard, and our technicians wear gloves and clean their footwear to prevent tracking anything from one property to another. Your yard is treated with the same care and standards we’d expect for our own home.

Friendly, non-protective dogs are usually fine, but safety always comes first. If your dog is protective, territorial, or unsure about strangers in the yard, we ask that they stay inside during service. If we arrive and your dog won’t allow us to safely enter, we’ll try to contact you. If the yard can’t be made accessible, we’ll have to skip that week’s service since we can’t risk an unsafe situation or return later in the day.